Warranty
At SereneLife, we are proud to offer products designed to provide reliable performance and a long service life. That is why we stand behind our products through our Limited Warranty Program, with the goal of providing you with peace of mind and dependable customer service, just as we would for our own family.
Authorized Distributors
SereneLife is committed to providing its customers with reliable, high-quality products through our network of Authorized Distributors.
To protect your purchase and ensure full warranty coverage:
- The warranty will only be valid for products purchased from Authorized SereneLife Distributors, and you must provide the corresponding proof of purchase or invoice.
- If the product was purchased through an unauthorized distributor, or if the manufacturer's original serial number has been removed, altered, modified, or is illegible, the warranty will automatically become void.
Unfortunately, there are websites and sellers that claim to be authorized distributors when they are not. Products purchased through these sources may have been previously used, counterfeit, defective, or intended for another region; therefore, they will not be covered by any SereneLife warranty.
To protect your investment, we recommend purchasing our products only through Authorized SereneLife Distributors.
Limitation of Liability
To the fullest extent permitted by applicable law, SereneLife and its affiliated companies shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
This includes, without limitation, loss of information, revenue, profits, business opportunities, or any other economic damages, even if SereneLife has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability. In such cases, SereneLife's liability shall be limited to the maximum extent permitted by applicable law.
Warranty Policy
SOUND AROUND MX S. de R.L. de C.V. warrants products sold within the Mexican Republic against defects in manufacturing, materials, and workmanship for the warranty period specified for each product, in accordance with the terms established in this policy and the documentation included in the product's original packaging.
The warranty period may vary depending on the model or type of product. To determine the applicable coverage period, please refer to the Warranty Card included in the product's original packaging.
For certain products or components, SOUND AROUND MX may offer an extension of the warranty period. When applicable, such extension will cover only the specified component and will not include costs related to labor or additional services unless expressly stated otherwise.
Documentation Required to Validate the Warranty
To verify the validity of the warranty, it is essential to present the product together with any of the following original documents:
- Purchase invoice.
- Sales receipt or proof of purchase.
- Warranty certificate duly stamped by the distributor, indicating the model, serial number, and date of purchase.
The warranty covers exclusively operational failures caused by manufacturing defects, provided that the product has been used in accordance with the instructions contained in the user manual.
Warranty Requirements
The warranty will apply when the following conditions are met:
a) The product experiences an operational failure during normal use and in accordance with the operating instructions established by the manufacturer.
b) The product is within the applicable warranty period.
c) The equipment has not been modified, tampered with, disassembled, or repaired by personnel not authorized by SOUND AROUND MX.
Warranty Coverage
During the coverage period, SOUND AROUND MX, at its discretion, will perform one of the following actions at no cost to the customer:
- Repair of the product using new or certified refurbished replacement parts.
- Replacement of defective components.
- Replacement of the product with another product having the same or equivalent characteristics when repair is not technically feasible.
Replaced parts, components, or products will become the property of SOUND AROUND MX.
When a product is repaired during the warranty period, the warranty will remain in effect for the remaining portion of the original warranty period. If the equipment remains under repair, the warranty period will be extended by the number of days the product remains at the Authorized Service Center, based on the corresponding service order.
Warranty Exclusions
The warranty will not be valid in any of the following cases:
a) Damage caused by improper use, negligence, abuse, accidents, impacts, drops, moisture, liquid spills, or the introduction of foreign objects into the product.
b) When the product has been used under conditions other than those recommended in the user manual.
c) If the equipment has been altered, disassembled, or repaired by persons or service centers not authorized by SOUND AROUND MX.
d) Damage caused by natural events such as floods, storms, earthquakes, fires, or other similar events.
e) Damage caused by insects, rodents, or other harmful pests.
f) Damage resulting from voltage fluctuations, electrical overloads, lightning strikes, or failures in the electrical installation.
g) Products missing accessories, components, or original parts when requesting a replacement.
h) Aesthetic or cosmetic damage, including scratches, discoloration, normal wear and tear, deterioration caused during transportation or handling, as well as damage caused by the use of inappropriate chemicals or cleaning agents.
i) Warranty claims without valid proof of purchase, with altered or illegible documentation, or when the serial number has been removed, altered, or does not match the product.
j) Products intended for rental, industrial use, commercial use, or any application other than household use, where applicable.
k) Products installed without following the manufacturer's instructions.
l) Screens, panels, or glass surfaces that are broken, cracked, shattered, or fractured due to impact.
Limitation of Liability
Repair or replacement of the product constitutes the sole remedy available to the customer under this warranty.
SOUND AROUND MX shall not be liable for indirect, incidental, special, consequential, or economic damages, including, without limitation, loss of information, loss of revenue, loss of profits, loss of use of the product, or any other damage resulting from the use or inability to use the product.
No distributor, service center, representative, or third party is authorized to modify, extend, or transfer the terms established in this warranty on behalf of SOUND AROUND MX.
Customer Service
To request technical support or make a claim under this warranty, please contact our Customer Service Center.
It is recommended that you have the following information available:
- Proof of purchase.
- Product model.
- Serial number.
- Description of the issue or malfunction.
Service Options
Carry-In: The customer brings the product to an Authorized Service Center for evaluation and repair.
In-Home Service: For products that qualify, an authorized technician will visit the customer's home to perform the diagnosis and, when possible, the corresponding repair.
Product Information
Place of Purchase: _______________________________________
Product: _____________________________________________
Model: _______________________________________________
Serial Number: _______________________________________
Date of Purchase: _______________________________________